Return and Exchange Policy
Return and exchange rules krossovki.com.ua
Conditions for return and exchange of goods
We strive to provide our customers with quality service and convenient shopping conditions. If the product does not fit, you can return or exchange it within 14 days of receipt.
Product requirements for return or exchange
The product must be new , without signs of wear or use.
The original packaging, all tags and accessories are preserved .
An existing fiscal receipt or other document confirming the purchase .
How to make a return or exchange
Contact us – inform us of your wish to return or exchange the product by phone or email.
Pack the product - make sure it meets all requirements.
Send a parcel – use the services of Nova Poshta or another convenient courier service.
Get a refund or a new item - after checking the item, we will refund your money or send a replacement.
Return costs
If the return is due to a product defect or a store error , all costs will be reimbursed.
In case of return at the customer's initiative, the buyer pays the shipping costs.
Items that cannot be returned
Products with obvious signs of use.
Products without original packaging or documents.
Promotional and clearance items (excluding defective items).
If you have any questions, please contact our support team – we are always ready to help!